Our Shipping Policy

Welcome to Tailor-Made Horse Products! We're excited to offer our products to you and we want to make sure that your shopping experience is smooth and enjoyable. Here’s everything you need to know about our shipping process.

 

1. Delivery Time

 

• Orders made before 1pm Mon-Fri will be shipped same day. Standard delivery will usually be made within 3-5 working days after ordering. Express delivery will usually be made within 1-2 working days after ordering. Orders are not shipped on weekends or bank holidays so please allow extra time for delivery during and after public holidays.  

 

• If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery.

 

2. Shipping Rates

 

• Standard shipping costs £3.95. Express shipping costs £7.95.  Shipping charges for your order will be calculated and displayed at checkout.​​

​

• Free standard delivery is available on orders over £100.

 

3. Shipping Carriers

 

• We use the following carriers to deliver our orders:

       Royal Mail

       Evri

 

4. Order Tracking

 

• All our orders are tracked. Once your order has shipped, you will receive a confirmation email with your tracking number. You can track your order using the link provided in the email.

 

5. Shipping Restrictions

 

• We currently only ship to the United Kingdom

 

6. Damages

 

• In the unlikely event your order has arrived damaged please follow the steps in our Returns Policy so we can resolve any issue you may have

 

7. International Shipping

 

• We currently do not ship internationally.